FirstCape is one of New Zealand’s largest and best resourced wealth advisory and asset management business, creating an enhanced and broadened product offering to help our clients achieve their goals at whatever stage of their investment life cycle. Here at FirstCape, we believe that our people are our greatest asset. Our success is dependent on the collective talent, expertise, and dedication of each and every one of our team members. We are committed to creating an environment where everyone can thrive, grow, and contribute to their fullest potential.
Job Description
About the Role
Our Wealth Management Associates are a key part of our Wealth Management team providing essential support to the Advisers, ensuring they run an efficient and client focused operation. The Wealth Management Associate’s role is to act as the key client contact, providing full support on non-advisory information as well as maintaining all compliance records to the highest standards to ensure we keep the Firm and clients safe.
Key Responsibilities
New client onboarding is a smooth and efficient process with all compliance requirements including AML processes being met and records accurately maintained to FMA regulations.
All clients are provided with an exceptional level of ongoing and proactive support, managing all queries involving non-advisory matters.
Support the adviser teams in preparing of client portfolio reporting on a monthly and quarterly basis ensuring a high standard.
All requested trades and settlements are well managed through close ties with relevant internal departments – including placing client and intermediary client orders directly into trading systems.
Requests for foreign exchange, or other financial products (as required) are processed efficiently.
Ensuring that Wealth Advisers are able to focus solely on managing their portfolios and bringing in new business with the administrative tasks – including telephone support and general clerical duties as required. - being well taken care of.
We are all responsible for understanding and adhering to the policies and procedures relevant to our roles that keep us safe. We must endeavour to go beyond. We must always put the needs of our clients first and treat our clients at all times fairly and with integrity.
Desired Skills and Experience
Skills you will bring to the role
Behavioural
Strong team focus with a proactive approach to tasks, always showing initiative.
Presentable, pleasant and positive client focused demeanor.
Outstanding communication skills both written and verbal.
Ability to effectively prioritise, meet deadlines and have flexibility in approach to meet client requirements.
Problem solver, always thinking outside the box with a focus on continuous improvement.
Technical
Up to date regulatory and compliance knowledge, including AML legislation and FMA requirements.
A working knowledge of financial services market terminology is helpful, but not essential, as training will be provided
Attention to detail and accuracy are essential due to the nature of the role
Awareness of share registries processes – for NZ, Australia and overseas markets would be of benefit
A proficient working knowledge of the full Microsoft Office suite of programmes is essential
Previous experience
Experience in the financial services sector, preferably in a client facing relationship management role
Strong administrative background managing a large and varied portfolio of tasks
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